This Delivery & Returns Policy outlines the procedures and guidelines for the delivery of products and the return of items purchased from the Jewellery Makers website (referred to as "we," "our," or "us"). By placing an order on our website, you agree to comply with the terms and conditions set forth in this policy.

1. Delivery

a. Shipping Methods: We offer various shipping methods, which are displayed during the checkout process. The available options may vary depending on your location and the nature of the products.

b. Shipping Rates: Shipping rates are calculated based on the shipping method selected, the destination address, and the weight or dimensions of the package. The shipping rates will be displayed during the checkout process before you finalize your order.

c. Delivery Times: We strive to process and ship orders in a timely manner. The estimated delivery times will be provided during the checkout process, but please note that these are approximate and may be subject to delays beyond our control.

d. Tracking: Once your order has been shipped, we will provide you with a tracking number, if available, to track the status of your delivery.

e. Shipping Restrictions: We may have limitations or restrictions on shipping certain products to certain locations due to legal or logistical reasons. We reserve the right to refuse or cancel orders that violate these restrictions. If we are unable to ship your order, we will notify you promptly and provide a refund for the affected item(s).

2. Returns and Exchanges

a. Eligibility: We accept returns and exchanges within [Insert number] days from the date of delivery. To be eligible for a return or exchange, the item must be unused, in its original condition, and accompanied by the original packaging and proof of purchase.

b. Return Process: To initiate a return or exchange, please contact our customer support team with your order details and reason for return/exchange. We will provide you with instructions on how to proceed.

c. Return Shipping: The cost of return shipping is the responsibility of the customer, unless the return is due to our error or a defective product. We recommend using a trackable shipping method and obtaining a proof of shipment.

d. Refunds: Once we receive the returned item and verify its condition, we will process the refund or exchange. Refunds will be issued to the original payment method used for the purchase, and exchanges will be processed promptly.

e. Non-Returnable Items: Certain items may not be eligible for return or exchange due to hygiene reasons or other considerations. These may include earrings, customized/personalized items, or items marked as final sale. Please review the product description or contact us for more information before making a purchase.

3. Damaged or Defective Items

a. If you receive a damaged or defective item, please contact our customer support team immediately. We may request supporting evidence, such as photographs, to assess the damage or defect.

b. We will work with you to provide a suitable resolution, which may include a replacement, repair, or refund, depending on the circumstances.

4. Changes to the Policy

We reserve the right to modify or update this Delivery & Returns Policy at any time. Any changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically for any updates.

5. Contact Us

If you have any questions, concerns, or requests regarding our Delivery & Returns Policy, please contact our customer support team using the contact information provided on our website.

By placing an order on our website, you agree to comply with the terms and conditions set forth in this Delivery & Returns Policy.